Frequently Asked Questions| Mastercard Gift Cards (2024)

You can buy virtual or physical Mastercard Gift Cards at mastercardgiftcard.com.

You can also buy physical gift cards at participating retail locations.

eGift cards, also known as electronic gift cards, virtual gift cards, digital gift cards, egift cards, e-gift cards, email gift cards, and mobile gift cards, function similarly to traditional plastic gift cards but exist in a digital format. Instead of a physical card, the recipient receives an email containing a clickable link that can be used to access the digital gift card.

Mastercardgiftcard.com sells multiple styles of eGift cards. You can view the catalog at https://www.mastercardgiftcard.com/catalog. Once you have selected a design, please select ‘Email’ as the delivery type and follow the steps to purchase.

If you have a Mastercard Gift Card account, you can view your order by signing in to mastercardgiftcard.com with your Email Address and Password. Navigate to “My Account” and select “My Orders” to view your Order History.

If you checked out as a guest or are not logged into your Mastercard Gift Card Account, you can click the “Track Order” link at the bottom of the page and enter your Email Address and Order Number, which can be found on your order confirmation email.

There are three limitations on Mastercard Gift Cards:

• The total order amount for your card order must be no more than $10,000 before fees are applied.

• Mastercard Gift does not accept payment methods with addresses from the state of Hawaii, and therefore Gift Cards are not available for sale to Hawaii residents.

• Mastercard Gift will not accept multiple orders from New Mexico billing addresses for orders equal to or greater than $1,000 within a 24-hour period for orders.

Whether you’re logged into your mastercardgiftcard.com Account or checking out as a Guest, you can ship Physical Gift Cards to one address, which can be different than the billing address.

You cannot ship Gift Cards to PO Boxes, APO or FPO addresses, or international addresses.

Most approved eGift Card orders are delivered within 5 minutes but can take up to 24 hours.

Delivery time for Physical Gift Cards depends on the shipping method selected. You can opt for FedEx Rush (2-3 business days), FedEx Expedited (3-4 business days), or Standard USPS First Class Mail (5-6 business days). If you select Rush or Expedited, you will receive the tracking number via email once the order ships. If you select Standard shipping, you will not receive a tracking number for your order.

If your Physical Gift Card has not arrived by the max number of business days listed above for the selected shipping method, please call 1-833-623-3266 with your Order Number, which can be found in the order confirmation email.

Delivery times are subject to order information verification, processing, and carrier transit timeframes. As delivery delays are beyond our control, refunds cannot be provided if your order is delayed by the carrier.

You can activate your Gift Card at https://balance.mastercardgiftcard.com or by calling the toll-free number on the back of your Card (1-833-623-3266). You will need to provide your Gift Card number, Valid Through Date, and security code located on the back of your card.

Mastercard eGift Cards do not need to be activated before first use. They are activated upon purchase and sent to the recipient’s email ready to use.

Make sure the Mastercard Gift Card balance is more than the entire purchase cost, including taxes and shipping. Check your balance at balance.mastercardgiftcard.com or call 1-833-623-3266.

Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

If using a Physical Gift Card:
Swipe your Physical Gift Card and select Credit on the keypad or select Debit and enter any 4-digit number of your choice as your PIN. To use your Physical Gift Card along with another form of payment, tell the cashier how much you want to apply to each payment type.

If using an eGift card:
You can make in-store purchases by adding your Mastercard eGift Card purchased on mastercardgiftcard.com to your digital wallet (Apple Pay, Samsung Pay, and Google Pay).

1. Make sure the balance of the Mastercard Gift Card is more than the entire purchase cost, including taxes and shipping. Check your balance at balance.mastercardgiftcard.com or call 1-833-623-3266.
Please note: some transaction types require a hold of up to 20% above the purchase amount. See your Cardholder Agreement for more information.

2. Select "Credit" or "Debit" as the payment method (Do not select "Gift Card").

3. In the Payment Method section, enter the Gift Card information as you would a credit or debit card.

4. In the Billing Address section, please fill in your name and address.

A pre-authorization is a temporary hold on funds. Once a purchase is made, our secure payment system connects to your financial institution, and a hold is placed on the total order amount. This makes the funds appear to have left your account. Pre-authorizations are how Mastercard Gift and your banking institution know you aren’t double-spending. These holds typically last for five business days but can be shorter or longer depending on the merchant, the size of your order, and the financial institution you use.

Mastercard Gift will follow up with a post-authorization notice to your financial institution, and only then will funds officially leave your account. Mastercard Gift will deny the pre-authorization there is a problem and your order cannot be completed or is canceled due to other factors. Your institution will release the pre-authorization, and your funds will reflect in your account.

Unfortunately, we can’t control the timeliness of your funds returning to you. Each financial institution has different processes and windows for your account to reflect accurately, whether via a refund or a canceled pre-authorization. Still, most institutions fall between 5-10 business days or 1-2 weeks.

Can I cancel an order?

In the interest of processing your order as quickly as possible, once your order has been submitted, there is no way to return or cancel the order. We highly encourage you to review your cart and checkout details before checking out.

Why was my Gift Card order canceled?

Please call Customer Service at 1-833-623-3266 to get details about your canceled order.

Can I get a refund on my Gift Card purchase?

You may be able to get a refund on your purchase. Terms and conditions apply. See Cardholder Agreement for details, or call 1-833-623-3266 to find out how you can get a refund on your purchase.

If the recipient did not receive the eGift Card email, you can resend the email by going to mastercardgiftcard.com. Click “Track Order” and log into your Account or enter the email address you used to order. Click “My Orders” under My Account. Once you’ve located the purchase, you can resend the email.

If you and/or the recipient have not received the eGift Card and you need to resend or change the email address, please click on the “Change/Resend” link in the “Your Order Is On Its Way” email. If you cannot find this email or need assistance, please call Customer Service at 1-833-623-3266.